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We process orders within 3 business days. Deliveries typically take 8-15 days with tracking and insurance.

All orders include tracking and insurance for secure delivery.

Please note that exceptions like customs, weather, and holidays might cause occasional delays.

For international orders, additional customs fees may apply.

If you have any questions or need assistance, contact our customer support at info@spookzies.com.

Returns are accepted within 30 days of parcel receipt. Contact us at info@spookzies.com to arrange.

How long does it usually take for parcels to arrive?

Orders typically arrive within 8 to 15 days from the date of processing.

What is the processing time for orders?

We process orders within 3 business days (Monday through Friday, excluding holidays).

Do you provide tracking for shipments?

Yes, all parcels are shipped with tracking for your convenience.

Is insurance included with the shipments?

Yes, all shipments are insured to ensure secure delivery.

Can I track my order's status?

Absolutely, you will receive a tracking number once your order is processed, which you can use to monitor its progress.

Are there any exceptions to the delivery time frame?

Yes, factors such as customs clearance, extreme weather, and holiday seasons may lead to occasional delays.

How do I handle customs fees for international orders?

Additional customs duties, taxes, and fees for international orders are the responsibility of the recipient.

What should I do if my order is lost or damaged during shipping?

If your order is lost or damaged, our insurance coverage will provide compensation or a replacement, subject to the insurance policy terms.

Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once the order is placed. Please ensure the accuracy of your information during checkout.

How can I contact customer support for further assistance?

For any questions or support, you can reach out to our customer support team at info@spookzies.com Feel free to provide your answers or make any adjustments, and I'll help you assemble the FAQ based on your responses.